Managed IT

Sound Incorporated has several IT Managed Services plans and options to provide full-fledged IT systems management, or to supplement your existing IT staffing. We will work with you to pick a plan or customize options to suit your needs providing services and expertise, with activities ranging from daily preventive maintenance to responding only as needed.

IT MANAGED SERVICES OVERVIEW
OF PLANS & OPTIONS

BRONZE
NOC Services
SILVER
Server Managed Services
GOLD
Managed Services w/End User Support
PLATINUM
Full Managed Services w/End User Support
Onboarding Survey & Assessment checkmark checkmark checkmark checkmark
24x7x365 Monitoring of system hardware and Operating Systems checkmark checkmark checkmark checkmark
Alerting checkmark checkmark checkmark checkmark
Server Patching & Security Updates checkmark checkmark checkmark checkmark
AntiVirus update management checkmark checkmark checkmark checkmark
Regularly scheduled technology review & recommendations meetings checkmark checkmark checkmark checkmark
REMOTE Response & Remediation labor
(during business hours)*
checkmark checkmark checkmark
Workstation Patching & Security Updates checkmark checkmark
End User support checkmark checkmark
Moves / Adds / & Changes limited labor included checkmark checkmark
ON-SITE Response & Remediation labor
(during business hours)*
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* Optional T&M or discounted bulk labor plans are available

In addition, Sound Incorporated’s Professional Services group can provide an array of project-based services including consultation and design, project management and installation:

  • Cloud and Hosted Services
  • Application, File, E-mail, and Domain Servers
  • Network Analysis, Wireless, and VoIP Readiness
  • Firewall and Internet Access
  • Infrastructure strategies to support your business goals
  • Industry best practices to ensure high performance

Whether you need assistance with complete turn-key solutions, or projects as brief as an hour, Sound Incorporated has an offering to fit your needs.  We pride ourselves on our ability to successfully implement projects from beginning to end with customer satisfaction being our number one priority.

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